We offer online bookings for all our doctors.
CLICK HERE to go to the ‘Book Appointment’ page of our website to schedule your consultation.
Patients who do not have an appointment will be offered the next available GP.
Please check with our reception staff if you are unsure if you require a single or double appointment for your consultation.
You can also call us on (03) 9521-6633 for more information or if you need assistance with booking your appointment.
HOW APPOINTMENTS WORK
Doctors@Bayside endeavours to accommodate all patients’ requirements regarding appointments and every effort will be made to accommodate your preferred time and health professional.
Emergencies are given priority and our support team will attempt to contact you if there is any unforseen delay or your GP has been called away.
Patients are welcome to walk in and see the next available GP, a choice of GP is not offered for this service and waiting times can vary according to the day’s appointments.
Longer consultation times and interpreters are available if needed.
Our online appointment system can be assessed from our website. CLICK HERE to schedule your consultation.
CARE OUTSIDE NORMAL PRACTICE HOURS
Care outside of our doctor’s normal practice hours are available:
Our after-hours locum service, DoctorDoctor, is available during these times. All our phones are diverted to their number, or they can be contacted on 13 26 60.
If seen by a locum doctor, a report will be forwarded to our clinic on the next business day and will be added to your file.
If your health does not improve as the doctor has expected or if you are worried about your condition, please do not hesitate to contact our practice nurse
Doctors do not take calls from patients whilst consulting.
If you wish to leave a message for a doctor, all messages are passed onto doctors.
And if required, they or a staff member will call you back.
Our practice is committed to preventative care.
We will provide you with a reminder notice from time to time, offering you preventative health services appropriate to your care.
If you wish to NOT to receive reminders, please inform our staff.
INFORMATION SECURITY & PRIVACY
Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of our team.
If you have a problem we would like to hear about it.
Please feel free to talk to your doctor or our Practice Manager. You may prefer to write to us or use our suggestion box.
We take your concerns, suggestions, and complaints seriously.
As a professional courtesy, all complaints should be directed to the practice initially.
If you do not speak English and need assistance communicating with our doctors and/or our staff, please do utilise the TIS option below.
Translating & Interpreting Service (TIS)
If you are deaf and/or having difficulty hearing or speaking with our doctors and/or our staff, please take full advantage of the NRS option below.
National Relay Service (NRS)
Your health and safety are our primary concern and we want you to be able to communicate what you are feeling or experiencing in the most effective manner so we can provide you with the best care that you need.
UPDATES TO MEDICAL & PERSONAL INFORMATION
We ask all our patients to update all pertinent information regarding that will affect their care. So, please do keep us informed of changes to your health or personal information.
These changes can include:
These things are critical to us providing you with the best care possible. So, kindly let us know as soon as you become aware of such changes.
ON-SITE PATHOLOGY COLLECTION
We offer on-site pathology collection through Australian Clinical Labs, the leading provider of pathology services in Australia.
OPEN: 8:30am – 12:30pm | Monday To Friday
Alternatively, our Practice Nurse is available to complete pathology outside of the hours listed.
A follow-up appointment with a doctor will be required to obtain your test results.
Please make an appointment with your GP at the front desk 2-3 days after completion of all tests.
If a result needs to be dealt with earlier, our Practice Nurse will contact you to come in at a sooner date and/or time.